Laura Slingo 
Learn what should be in a CV for a customer service position
If you're a Customer Assistant looking for your next role in the customer service industry, having a well-written and formatted CV is a surefire way to get your foot in the door. Read on to find out how to write a Customer Assistant CV, what to include, plus a CV template and example CV for Customer Assistants in any field to use as inspiration for their next job application.
What is a Customer Assistant CV?
A Customer Assistant CV is a document that provides a brief overview (in two A4 pages) of your skills, work experience, and qualifications. It's used when applying for a job in customer service, to help you land an interview.
How to write a Customer Assistant CV
Since you're applying for a Customer Assistant position, it's likely that you have an appreciation for putting your best foot forward and doing the right thing. As a result, you know first impressions are everything. And your CV is no exception. Here is exactly what needs to go into your CV if you're applying for a role in customer service.
Name and contact details
Always start your CV with your name and contact details. After all, you want to tell the prospective employer who you are and how to get in touch with you if they want to offer you an interview.
Include your first name and surname only. There's no need for middle names. Then add your current job title or a title related to the role you're applying for. For example, you may choose:
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Customer Assistant
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Customer Service Assistant
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Retail Assistant
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Sales Assistant
In terms of contact details, include a phone number that prospective employers can reach you on during the day, your email address, and a link to your LinkedIn profile if you have one. You can also include your location. No need to include your full address. Town and city or county will suffice.
You do not need to include sensitive information like your age, date of birth, marital status, or nationality.
Personal statement
After your contact details comes your personal statement, otherwise known as your personal profile or professional summary. It's the part of your CV which provides potential employers with a short overview of you as a professional. It's approximately three to four sentences long, stating who you are, what you can offer a business, and your goals.
In many ways, it's your elevator pitch and should not be confused with personal statements that are part of university applications. They are completely different.
Since you need to tailor your personal statement towards a Customer Assistant position, you should mention qualities and ambitions that align with this field. The vacancy's job advert will be a great source of inspiration when deciding what keywords and phrases to include. After all, you need to show that you have the essential qualifications and relevant skills.
Customer service CV key skills
Next on your CV is a section dedicated to core competencies and key skills. Bullet point between nine and 12 customer service skills in your repertoire to show prospective employers what you have to offer.
To really pack a punch, go through the job description and identify the key requirements that your skill set aligns with and reference them in this section. You will show the hiring manager you're a clear match for the position.
Essential customer service skills for your CV could include:
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Attention to detail
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Bilingual customer support
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Building customer loyalty
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Using chatbots
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Complaint resolution
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Critical thinking
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Cross- and up-selling
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Decision making
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Interpersonal skills
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Patience
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Positive attitude
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Problem-solving
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Time management
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Verbal and written communication
Employment history
Following your key skills is your work experience, which is typically the longest section of your CV. Your work experience should be listed in reverse chronological order. This means that you start with your latest position and work backwards through your career.
For each role, detail your job title, the name of the company, the dates of employment, a short overview of the role, and three to five bullet points explaining your achievements. Do not exhaustively list your day-to-day responsibilities and duties. While this will give potential employers a decent overview of your experience, it doesn't set you apart from the competition.
Again, look through the job description to identify the most sought-after requirements and see which points you align with. Then refer to them in your employment history by referencing your accomplishments.
To really grab attention, support your accomplishments with numbers and statistics. For example, did you meet your call response target and, if you exceeded it, by how much?
Education and qualifications
The next section on your CV details your education and qualifications. Like your employment history, list your education history in reverse chronological order, starting with your most recent accolade.
For each qualification, list the institution or awarding body, the qualification title, and the completion date.
You do not need to go further back than GCSE grade or equivalent.
Customer Assistant CV template
If you're looking for a Customer Assistant job, here's a template to reference when writing your CV:
Customer Assistant CV example
To help steer you in the right direction, here is an example of a Customer Assistant CV:.png)
Customer service is a competitive industry, but using these CV tips and tricks should help you on your way to crafting a winning CV. If you want to make sure that your CV showcases your relevant skills and achievements, submit your CV for a free review for objective feedback.